Processing time
• Orders are usually processed within 2–5 business days.
• Custom or made-to-order items may take longer; timelines are listed on each product page.
Shipping methods & carriers
• Orders are shipped from Berlin, Germany.
• Standard shipping is provided through Deutsche Post / DHL, or another equivalent carrier depending on destination.
Delivery times
• Germany: 2–5 business days
• EU: 5–12 business days
• International: 10–25 business days
(Actual times may vary due to customs or carrier delays.)
Customs, taxes & duties
• International customers are responsible for any customs fees, import taxes, or duties applied in their country.
Lost or damaged packages
• If your package arrives damaged or does not arrive after the estimated time, contact: [email protected].
• We will assist with a replacement or claim depending on the situation.